Access Audits

We have qualified and experienced auditors who have a disability and work closely with people with sensory and / or physical disabilities.

Our access audits take the form of a comprehensive on-site visit followed up with a detailed written report giving clear recommendations for improvements to ensure the building / site / open spaces are as compliant as is reasonable with the Disability Discrimination Act 1995 / Equality Act 2010. 

We provide you with an access statement which can help you gain funding for adaptations.  The access statement also provides a formal justification where adjustments are not possible.

We can carry out access audits on your toilets, car park, reception, training room etc. Making your services better and more accessible to disabled, hearing impaired and BSL users easier accessibility to non-disabled visitors.

Neil undertaking a disabilioty access audit with a Living Options Devon volunteer, they are on a gravel part in the countryside. Neil has a tape measure and the volunteer is in al all terrain mobility scooter.

Disability Walk and Talk Audit

Qualified Centre for Accessible Environments trained Access Auditor visits your site and highlights what adjustments and improvements need to be made whilst walking around with a representative from the site who takes notes as given along with advice as to how to make the advised improvements.

You will get informed reasonable adjustment advice and solve issues to adapting the built environment.

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Living Options Devon volunteer undertaking a walk and talk audit with customer. They are discussing signage on a woodland gravel path.

Website Accessibility Audit

Are you designing a new website for your business? We have a wealth of experience in website consultation and improving access to your website.  Is the font easy to read? Are the colours and information following best practice guidance? We are here to help.

We have a network of services users who we engage with to get their feedback on your website from the point of view of a disabled person or member of the Deaf Community.  They rate their experience of accessing your website and provide feedback and highlight what they found good, bad and difficult. 


This is a tried and tested structured process which is used to ensure all participants are auditing consistently to inform the final summary report. The report will include recommendations linked to best practice accessible information standards.

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Two men talking to each other in BSL whilst sat at a desk in an office

Mystery Shopper

We have a bank of mystery shoppers who provide a disabled and Deaf (BSL users) persons user experience of accessing a service, premises or website.  We take their feedback and create a report of recommendations to improve both the environment and service which will meet legislative reasonable adjustment.  

The report will highlight good provision and include staff awareness and attitude. In the past, our mystery shoppers have tried out public transport, high street shops and heritage sites and beauty spots.  They review how easy it is to find information before a visit, access the site and the enjoyment of their visit.

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friendly african americal waitress taking order on notepad from customer

Get in touch

For all inquiries including more information on our training, products, and service and to book an accessible meeting room please contact our HUB hosts.  Alternatively, complete the contact form and one of our friendly HUB hosts will be in touch with you.

We offer bespoke quotes for individual pieces of work, products, and training.  Please get in touch to discuss this with a member of the team.

Did you know Living Options Devon is a charity? We offer a range of support services for disabled people and members of the Deaf community where British Sign Language is their first language.  In booking a meeting room, training session or product with us you are supporting our charity.  All profits go directly to supporting our beneficiaries across the south west of England. More about us.


Telephone: 01392 459 222   Email:

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Contact Us

Living Options Devon,
Ground Floor Units 3-4,
Cranmere Court,
Lustleigh Close,
Matford Business Park,

T: 01392 459 222
SMS: 07856 426 940

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© 2020. Living Options Devon is a Registered Charity (1102489) and Company Limited by Guarantee (4925281)