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Q&A with Emma Goulding, Accessibility Ambassador for RAMM in Exeter

We spoke to Emma Goulding who we helped become the Accessibility Ambassador at Exeter Royal Albert Memorial Museum (RAMM).

“Do it! It’s incredibly rewarding and a really easy way to make a positive impact on an organisation”.

Emma Goulding, RAMM
Emma Goulding Accessibility Ambassador at RAMM, Exeter

Emma answers questions about her role as Accessibility Ambassador and why accessibility matters to her and the Royal Albert Memorial Museum.

Why did you decide to be an ambassador?

When I was eight, my mother was involved in a car accident, which left her with a range of disabilities. Since that time, I have become increasingly aware of how vital – equal access is, and the numerous limitations that not having good accessibility can create.

What do you do as an Accessibility Ambassador at RAMM?

I monitor the building for any potential problems disabled visitors may face when visiting and listen to customer feedback about our accessible tools. I have helped implement new accessibility aids such as Easy Read Guides and British Sign Language (BSL) tours, helping to promote them to a broader audience and ensure visitors are aware they are available on request. I also provide staff and volunteers with Disability Awareness training for our organisation.

What is your proudest achievement within the role so far?

It’s hard to pinpoint, but it’s always great to watch individuals using facilities that I helped to implement. I think it helps to keep accessibility as a current and ongoing concern. There is always more that can be done and having someone within an organisation that people can approach with any ideas or concerns are always useful.

What you plan do you do next as an ambassador?

Oh gosh, I’m not sure. I will continue to roll out our Disability Awareness training to all staff and volunteers and keep my eyes open for any other improvements I think can be made to improve accessibility for disabled people.

Is it a lot of extra work?

Not really, it’s mostly about being passionate about accessibility and being willing to talk to people about it; be that training staff and volunteers or marketing the products that the accessibility matters team at Living Options Devon has helped the museum create.

Any advice you would give others interested in becoming an ambassador?

Do it! It’s incredibly rewarding and a really easy way to make a positive impact on an organisation.

For more information on becoming an Accessibility Ambassador at one of our partner heritage sites, please contact the Living Options Devon HUB Team 01392 459222 or

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For all inquiries including more information on our training, products, and service and to book an accessible meeting room please contact our HUB hosts. Alternatively, complete the contact form and one of our friendly HUB hosts will be in touch with you.

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Did you know Living Options Devon is a charity? We offer a range of support services for disabled people and members of the Deaf community where British Sign Language is their first language. In booking a meeting room, training session or product with us you are supporting our charity. All profits go directly to supporting our beneficiaries across the south west of England. More about us.

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